Your privacy matters to us. This Privacy Policy explains how SwiftPlus collects, uses, and protects your personal information when you use our website (www.swiftplus.app) or our mobile app.

By using SwiftPlus, you agree to the practices described in this policy. If you have any questions, please reach out to us at support@swiftplus.app.

Definitions

Throughout this policy, these terms have the following meanings:

SwiftPlus (the Service): The school management web and mobile application accessible at www.swiftplus.app.
Account: A unique account created for you to access our Service or parts of our Service.
Personal Data: Any information that relates to an identified or identifiable individual - such as your name, email address, or phone number.
Usage Data: Data collected automatically when you use the Service - such as pages visited, time spent, and device information.
Cookies: Small files placed on your device by a website that store details about your browsing activity and preferences.
Device: Any device that can access the Service, such as a computer, mobile phone, or tablet.
Service Provider: Any third-party company or individual that processes data on our behalf to help deliver or improve the Service.
You: The individual using the Service, or the school or legal entity on whose behalf that individual is using the Service.

Who Is Responsible for Your Data?

It depends on who you are:

If you are a school staff member (administrator, teacher, or accountant) using SwiftPlus - SwiftPlus is the Data Controller for your personal data (your name, email, phone number, and account information).
If you are a parent or guardian who creates an account - SwiftPlus is the Data Controller for your own account data (your name, email, phone number, and account information). For the student data you view through that account, the school remains the Data Controller and SwiftPlus acts as the Data Processor on the school's behalf.
If you are a student, or a parent or guardian whose data is entered into SwiftPlus by a school rather than through your own account - the school is the Data Controller for that information, and SwiftPlus is the Data Processor acting on the school's behalf. Please direct privacy inquiries about that data to your school directly.

What Data We Collect

We collect only the information we need to provide and improve our services. Here is what we collect and why:

Information You Provide

Staff account information: For a school staff account we collect your full name, email address, phone number, and school or institution details. This is necessary to set up and manage your staff account.
Parent and guardian account information: For a parent or guardian account we collect your own full name, email address, and phone number, together with your child's details (such as the student's name and admission or student number). We use your child's details only to verify that you are connected to that student and to give you access to their records. This is necessary to set up and manage your parent or guardian account.
Profile information: You may choose to add a profile photo, role details, or other preferences to personalise your experience.
Student data: Schools enter student names, academic records, attendance, assessment results, fee information, and other education-related data. This data belongs to the school.
Communications: When you contact our support team, we keep a record of your inquiry to help resolve your issue and improve our service.

Information We Collect Automatically

Usage data: Pages you visit, features you use, time spent on the platform, and how you interact with the app.
Device information: IP address, browser type and version, operating system, device type, and unique device identifiers.
Log data: Diagnostic information such as crash reports and performance data, which helps us improve the stability and reliability of the platform.

Information from Third Parties

Google Sign-In: If you choose to sign in with Google, we receive your name, email address, and profile picture from Google. We use this only for authentication purposes.

Mobile App Permissions and Device Data

The SwiftPlus mobile app requests the following device permissions. Each one is optional, is only requested when you use the related feature, and can be revoked at any time in your device settings:

Camera: Used to scan student QR codes for identity verification and to take student profile photos. Photos taken by authorised staff are uploaded to the school's SwiftPlus account. The app does not record audio or video.
Location (GPS): When a teacher registers a taught lesson, the app captures the device's location (latitude, longitude, and accuracy) at that moment and stores it with the lesson record so the school can verify that the lesson was conducted on site. Location is collected only at the moment of saving a lesson - SwiftPlus never tracks location in the background.
Biometrics (fingerprint / face unlock): If you enable biometric login, authentication happens entirely on your device through your device's secure biometric system. SwiftPlus never receives, stores, or transmits your fingerprint or face data - we only receive confirmation from your device that authentication succeeded, together with a revocable login token.

AI Assistant: Messages you type into the in-app AI Assistant are sent to our AI service provider to generate a response. Do not include student names, phone numbers, or other personal data in AI conversations. Chat history is kept only on your device for up to 7 days and is cleared when you log out.

How We Use Your Data

We use your data only for the following purposes:

To provide and maintain the Service: Manage your account, display school data, process reports, and enable communication within the platform.
To manage your account: Handle your registration as a user and give you access to the features available to your account type.
To communicate with you: Send account notifications, billing reminders, service updates, security alerts, and support responses - by email, SMS, or push notification as appropriate.
To fulfil our contract with you: Process your subscription, deliver the services you have purchased, and meet our obligations under these Terms.
To improve the platform: Analyse usage patterns in an aggregated, anonymised way to understand how the Service is used and make it better for everyone.
To ensure security: Detect, prevent, and respond to fraudulent or unauthorised access to accounts.
For business operations: Evaluate or conduct a merger, restructuring, or sale of assets - in which case Personal Data held by us about our users would be among the assets transferred, subject to the same protections outlined in this policy.
To comply with the law: Meet legal obligations such as data retention requirements or valid law enforcement requests.

We do not sell your personal data to anyone, for any reason. We do not use your data for behavioural advertising or third-party marketing.

Third-Party Services We Use

SwiftPlus works with several trusted service providers to deliver our platform. Each provider processes data only for the purposes we specify and under strict data protection agreements:

Google Sign-In: Account authentication
Cloudflare R2: Secure storage of files and assets (such as student photos and documents)
ugsms: Sending SMS notifications to parents and staff
Resend: Sending transactional and notification emails
AI service provider: Processing the messages you send to the in-app AI Assistant in order to generate responses

We are planning future integrations with Expo Notifications (push notifications), Expo Calendar (adding school events to your device calendar, with your permission), Gmail, Google Drive, and Google Meet where applicable, to enhance communication and collaboration for our users. This policy will be updated before any of these integrations go live.

Each of these services has its own privacy policy, and we encourage you to review them.

TikTok Integration Privacy

SwiftPlus offers an optional TikTok integration that allows authorised teachers and staff to share educational content to their own TikTok accounts. This feature is entirely opt-in - no data is shared with TikTok unless you explicitly connect your account and choose to share content.

When you use the TikTok integration, the following limited data is shared with TikTok:

Content you choose to share: The text, images, or videos you explicitly select and publish. You control what gets shared.
OAuth access token: When you connect your TikTok account, we receive a token from TikTok that allows us to post on your behalf. We never see or store your TikTok password.

What we do not share:

Student personal data (names, photos, academic records) is never automatically shared with TikTok.
We do not track, monitor, or report your browsing behaviour to TikTok.
We do not use TikTok's advertising or tracking SDKs within SwiftPlus.

You can disconnect your TikTok account at any time from your SwiftPlus settings, or revoke access directly within your TikTok account settings. Once disconnected, SwiftPlus can no longer post to your TikTok account.

For more information, please see our TikTok Integration Terms and Conditions.

Data Retention

Account data: Kept for as long as your account is active, plus up to 90 days after termination (to allow for data recovery if needed).
Usage analytics: Retained in anonymised form for up to 24 months.
Student data: Retained for as long as the school maintains an active subscription. When a school closes its account, student data is deleted within 30 days, subject to any legal retention requirements.
Backup data: May be retained for up to 90 days before being permanently overwritten.

Data Deletion - How Accounts Are Terminated

How an account is created and terminated depends on the type of account - staff accounts, parent and guardian accounts, and school accounts each have their own process. This page is publicly accessible, so a deletion request can be made from here at any time, even without access to the app. Here is how it works for each account type:

Staff Accounts

Staff accounts are created and managed by each school's system administrator. Your school's system administrator can deactivate or terminate your account through the admin dashboard. If you want your account and personal data (name, phone number, username) removed, ask your school administrator - or email support@swiftplus.app from any device and we will action the request within 30 days.

Parent and Guardian Accounts

You create your own parent or guardian account, and you can delete it yourself at any time from the account settings in the app or website. Deleting your account removes your personal account data and revokes your access to any linked student's records. It does not delete the school's records about your child, which belong to the school. You can also email support@swiftplus.app and we will action the request within 30 days.

School Accounts

If a school wishes to terminate its entire SwiftPlus account and delete all associated data, the school must submit a written request to support@swiftplus.app. We will process the termination within 30 days.

Once a termination request is processed, we will permanently remove the relevant personal data within 30 days, except where we need to keep certain information for legal obligations or fraud prevention.

Important: Terminating a school account will remove all associated student and staff data after the 30-day deletion period. Please export any important data before requesting termination.

Your Rights Over Your Data

Depending on your location, you may have the following rights under applicable data protection law (such as Uganda's Data Protection and Privacy Act, or the GDPR if you are in the EEA):

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any inaccurate or incomplete data.
Deletion: Request that we delete your personal data (see the section above).
Restriction: Ask us to temporarily stop processing your data while a concern is resolved.
Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
Withdraw consent: If we rely on your consent to process data, you can withdraw it at any time. This will not affect the lawfulness of processing we carried out before your withdrawal.
Object: Object to processing for direct marketing or certain other purposes.

To exercise any of these rights, contact us at support@swiftplus.app. We will respond within 30 days. There is no charge for exercising these rights.

Children's Privacy

SwiftPlus has two separate types of account, and both are for users aged 18 and above:

School staff accounts - for authorised school staff aged 18 and above.
Parent and guardian accounts - for the parents and guardians of enrolled students, aged 18 and above. A parent or guardian may create an account to view their own child's information, but access is granted only where the details they provide match the records the school has entered into SwiftPlus - see the Terms and Conditions for how this matching works.

We do not allow account creation by anyone under 18, and students do not log into our platform.

Schools may enter data about students of any age (including children under 13) into our platform. In these cases, the school is responsible for:

Obtaining any necessary parental or guardian consent for collecting and processing student data.
Ensuring that student data is handled in accordance with applicable child privacy laws (such as COPPA in the United States or the UK GDPR for children).

If you are a parent or guardian and believe a school has entered your child's data into SwiftPlus without appropriate consent, please contact the school directly. If you have concerns about how SwiftPlus processes that data, you can reach us at support@swiftplus.app.

Data Security

We take the protection of your data seriously. Here is what we do:

Encryption in transit: All data sent between your device and our servers is encrypted using HTTPS/TLS.
Encryption at rest: Your data is stored securely on encrypted servers.
Access controls: Only authorised personnel have access to systems that process your data, and access is granted on a need-to-know basis.
Regular reviews: We periodically review our security practices and update them to address new threats and vulnerabilities.
Breach notification: If a data breach occurs that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

No system is 100% secure, but we are committed to using industry-standard measures to protect your information.

Cookies and Tracking Technologies

SwiftPlus uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how you use the platform.

Types of Cookies We Use

Essential (Session) Cookies: These are necessary for the platform to function. They keep you logged in during your session, authenticate your identity, and prevent fraudulent use of accounts. Without these cookies, the services you have asked for cannot be provided. These cookies are deleted when you close your browser.
Preference (Persistent) Cookies: These remember choices you make - such as your language preference, theme settings, or login details - so you do not have to set them every time you visit. These cookies remain on your device between sessions and help us provide a more personal experience.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse all cookies or to be notified when a cookie is being set. However, disabling essential cookies may prevent some parts of SwiftPlus from working properly.

On the mobile app, we do not use third-party tracking cookies or advertising identifiers for marketing purposes. We only use essential session tokens to keep you signed in.

International Data Transfers

Your data is primarily processed in Uganda. If we transfer data to service providers located in other countries, we ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent mechanisms) to protect your data in accordance with this policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by:

Email (to the address associated with your account)
An in-app notification
A notice on our website

Changes take effect 14 days after notification. If you continue using SwiftPlus after that, you accept the updated policy. If you do not agree, you can request account termination before the changes take effect.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Email: support@swiftplus.app
Address: SwiftPlus - A digital product under the Allios brand, owned by R&T Solutions, Kampala, Uganda

We aim to respond to all privacy inquiries within 30 days.

Last updated: 9 October 2026

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